- customer excellence
- марк. господство клиентов* (специализация компании на удовлетворении уникальных потребностей клиентов)
Англо-русский экономический словарь.
customer excellence
Смотреть что такое "customer excellence" в других словарях:
Customer satisfaction — Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number of customers, or percentage of total… … Wikipedia
Customer attrition — Customer attrition, also known as customer churn, customer turnover, or customer defection, is a business term used to describe loss of clients or customers. Banks, telephone service companies, Internet service providers, pay TV companies,… … Wikipedia
Customer retention — is the activity that a selling organization undertakes in order to reduce customer defections. Successful customer retention starts with the first contact an organisation has with a customer and continues throughout the entire lifetime of a… … Wikipedia
excellence — ex‧cel‧lence [ˈeksləns] noun [uncountable] HUMAN RESOURCES when someone is very good at something, or when something is of very high quality: • Employers should reward achievement and encourage excellence. * * * excellence UK US /ˈeksələns/ noun … Financial and business terms
Customer Service Excellence — The Customer Service Excellence, (previously the Charter Mark ) is an accreditation for organisations and an independent validation of achievement. Contents 1 History 2 Recipients 3 Assessment 4 See also … Wikipedia
Customer base — The customer base is the group of customers and/or consumers that a business serves. In the most situations, a large part of this group is made up of repeat customers with a high ratio of purchase over time. These customers are the main source of … Wikipedia
Operational excellence — is a philosophy of leadership, teamwork and problem solving resulting in continuous improvement throughout the organization by focusing on the needs of the customer, empowering employees, and optimizing existing activities in the process.… … Wikipedia
Business excellence — is the use of quality management principles and tools in business management. It is the systematic improvement of business performance based on the principles of customer focus, stakeholder value, and process management.Key practices in business… … Wikipedia
In Search of Excellence — is an international bestselling book written by Tom Peters and Robert H. Waterman Jr. First published in 1982 it is one of the biggest selling and most widely read business books ever, selling 3 million copies in its first four years, and being… … Wikipedia
Mark of Excellence — The Mark of Excellence is the original name of the logo of the General Motors Corporation. First introduced in 1966, the logo originally included the phrase Mark of Excellence at the bottom, and as a decal, it was installed on the door jambs of… … Wikipedia
The Paradox of Excellence — is a non fiction book co authored by David Mosby and Michael Weissman first published by Jossey Bass, an imprint of John Wiley Sons, in 2005. The paradox of excellence is a business concept that describes a perceptual phenomenon where as… … Wikipedia
